Return Policy for Purchases
We want you to be happy with the purchases you make. If you need to return all or part of your purchase made at one of our locations or online, we will gladly offer you a full refund under the following conditions:
Online Order Return Policy
How to Return or Exchange an Item
Please save your packing slip. It serves as your receipt if you need to return or exchange an item.
Note: Unless the return/exchange is due to an error, we can't refund shipping charges.
Damaged / Incorrect Items
If you received a damaged or incorrect item in your order, we want to fix the problem.
Special Return Instructions for Oversized Items
Some oversized items, including large playhouses, riding toys or pools may ship directly from the manufacturer. Please save your packing slip.
If you need to return or exchange an oversized item, refer to the packing slip for the correct shipping address.
Do not hesitate to contact us with any questions.